Help Centre
Welcome to our comprehensive Help Centre! Here, you’ll find detailed answers to common questions about our unique handmade products, secure ordering process, reliable shipping, and more. We aim to provide all the information you need to make your shopping experience seamless and enjoyable. If you can’t find what you’re looking for, please don’t hesitate to contact our friendly customer service team directly.
What kind of handmade products do you sell?
We create a curated collection of unique, high-quality handmade goods, perfect for thoughtful gifts or special treats for yourself. Each item is lovingly crafted by a small team with exceptional attention to detail and a true passion for craftsmanship. Our diverse collection includes handmade jewellery, custom knitwear, custom ceramics, unique home decor pieces, handcrafted planter boxes, and personalised gifts. We pride ourselves on offering authentic, hand-made items that stand out.
Are all your products genuinely handmade and ethically sourced?
Yes, absolutely! Every single item in our online store is genuinely handmade, meaning it’s crafted by human hands, not mass-produced by machines. This commitment to traditional techniques ensures the unique character, superior quality, and inherent value of each piece. We also strive for ethical sourcing of our materials wherever possible, supporting fair practices and sustainable production.
Where are your handmade products crafted?
All our products are proudly handmade right here in South Africa, celebrating local talent and supporting our vibrant artisan community. All items are crafted in our studio in Johannesburg. By choosing us, you’re not just buying a product; you’re supporting local businesses and preserving traditional craftsmanship.
Why should I choose handmade products over mass-produced items?
Choosing handmade means investing in quality, uniqueness, and character. Each handmade item tells a story, carrying the passion and skill of its creator. Unlike mass-produced goods, handmade products offer:
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Uniqueness: No two items are exactly alike, ensuring you own a truly one-of-a-kind piece.
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Quality Craftsmanship: Artisans focus on durability and detail, often using higher quality materials.
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Support for Small Business: Your purchase directly supports independent makers and local economies.
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Ethical & Sustainable: Handmade often involves more sustainable practices and less waste.
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Personal Connection: There’s a special connection to an item made with care and intention.
Will the handmade item I receive look exactly like the picture on your website?
Due to the authentic handmade nature of our products, slight variations in colour, texture, size, or intricate design details may occur. These minor differences are inherent to handcrafted items and are part of their unique charm, making each piece truly one-of-a-kind. We strive to represent our products as accurately as possible through high-quality photography, but please appreciate the subtle individuality of your artisan purchase.
How do I care for my handmade item to ensure its longevity?
Proper care is essential to preserve the beauty and longevity of your handmade treasure. Specific care instructions vary depending on the materials and type of product. You’ll find detailed care guidelines on each product’s individual page. We highly recommend following these instructions carefully. Generally, gentle handling, avoiding harsh chemicals, and storing items appropriately are advised for most handcrafted goods.
Do you offer custom or personalised handmade orders?
Yes, we absolutely love creating custom and personalised pieces! If you have a specific design idea, a unique gift in mind, or wish to add a personal touch to an existing item, please contact us with your ideas. We’ll be delighted to discuss the possibilities, provide a quote, and estimate the production time for your bespoke creation. Please note that custom orders may require a deposit and are generally non-returnable due to their unique nature.
How do I place an order for your crafts?
Placing an order for your favourite handmade items is simple! Just browse our online collection, add your desired products to your shopping cart, and proceed to our secure checkout. Follow the easy prompts to enter your shipping details and select your preferred payment method. Our intuitive website makes buying handmade online a breeze.
What secure payment methods do you accept for online purchases?
We accept a variety of secure and convenient payment methods to ensure a smooth transaction. These include all major credit and debit cards (Visa, MasterCard), Instant EFT via our trusted South African payment gateway – PayFast, and direct EFT bank transfers. All payments are processed securely through reputable third-party payment gateways, ensuring your financial information is protected.
How long will it take to receive my handmade order in South Africa?
As many of our unique items are handmade to order, there’s a dedicated production time involved before shipping.
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Processing Time: Please allow 2-7 business days for your order to be meticulously crafted and prepared for dispatch. This time can vary per product, so please check the individual product page for specific estimates, especially for custom or complex items.
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Shipping Time: Once dispatched, delivery typically takes 7-14 business days for major city centres using standard shipping and 4-6 business days for major city centres using express shipping within South Africa. You will receive a tracking number via email once your order has shipped, allowing you to monitor its journey to your doorstep.
What are your shipping costs for handmade items?
Shipping costs are calculated transparently at checkout based on your delivery address and the size/weight of your order.
